Making a smart company smarter
CHALLENGE
FactSet is a rapidly growing provider of information and analytics for the financial services industry. Their reputation for world-class client service was being challenged by aggressive hiring goals. FactSet needed a way to quickly onboard new employees to maintain consistent service levels, while preserving their coveted corporate culture.
SOLUTION
Socialcast has become a place where FactSet employees share knowledge that had previously been distributed via email or scattered on wiki and Intranet pages. Socialcast creates a hub of corporate and cultural knowledge that lets FactSet take advantage of the collective skills and experiences of the entire company—which makes FactSet a much smarter company.
RESULT
- Socialcast drove a 25% increase in intra-department and intra-office collaboration
- Important topics surfaced by posting “top three” most interesting conversations
- Groups help account teams share breaking news on customer situations
- Executives use Socialcast to track business critical information in real time
