We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. Our global support centers are staffed around the clock to ensure you have access to the products from your web browser anywhere the Internet is available. VMware handles software deployment and maintenance, allowing you to focus on running your business.
Support for our premium SaaS, Dedicated Cloud, and On-Premise customer deployments can be filed through our new VMware Support Portal. The methods to open cases include the following:
Details regarding VMware Support Offerings can be found online here: VMware Support Offerings
Severity levels and targeted response times we will work toward are defined here: Severity Definitions and Response Times
With every case filed, Socialcast Support will have a specific target response time that our team will work hard to meet. We recognize that Socialcast is critical to your business. In order for us to respond as quickly as possible, it is important that the Support Portal properly identifies all administrators who contact Socialcast Support.
We have also established a resource to help you configure and administer your Socialcast community: developers.socialcast.com