Expert advice and support

Socialcast is critical to your business, which is why we’re committed to delivering enterprise-class, multi-channel support worldwide with a single-minded focus on your success.


Our global support centers are staffed and accessible around the clock to assist you with technical questions, ensure continuous availability for your community, and deliver a seamless user experience.

Support for our Premium SaaS, Dedicated Cloud, and On-Premise Socialcast deployments can be obtained through our support portal:


For every case filed, Socialcast Support designates a specific target response time that our team works hard to meet. You can also find clear, complete, step-by-step guidance for configuration and administration at