Socialcast

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FAQ's

Who Do I Contact for Assistance?

Socialcast is here to help. Call us at (888) 77-WEB-20 for questions about Enterprise options and additional services. Tech support can be reached at support@socialcast.com

How Are Free Networks Created?

Free networks are created based on email domains. All users joining a network must have a valid corporate email address to join. Administrators may invite users at other email domains to the network. Invitation-only networks (not domain-based) are available for a fee; please contact us for details.

How Do Companies Claim Administration Rights?

Companies may claim administration rights and responsibilities at no charge. Administrators can manage users and customize site content by signing up for an account and clicking on the Admin link within their community. When claiming administration rights, the administrator assumes responsibility for managing current and inactive user accounts.

How Do We Create Engagement?

Deploying new communication tools in a company can create tremendous benefits when integrated into the culture and daily workflow. We offer comprehensive pilot programs, education sessions, and integration plans customized to your needs. For basic tips, check out The Socialcast Cookbook.

Which Features are Free?

All features available in our on-demand solution are free of charge for an unlimited number of users. Companies can select premium options including behind-the-firewall deployments and directory integration for a fee.

Is Data Secure?

Companies own all data posted by their employees, even when the network has not been claimed. Data can be exported at any time. Your company data is stored securely with 128-bit secure socket layer data encryption, time-stamped data record management, frequent backups, and complete detailed transaction audit trails.

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